FleXtel Number Presentation™ (FNP) User Guide

Description

FNP allows you to display your FleXtel number on the call recipient's phone in place of your normal landline or mobile number. This prevents your underlying number from being revealed and it is totally protected by an advanced level firewall. This ensures that your landline or mobile number will never be seen by the person receiving the call (or by their telephone company).

Another security feature of FNP is that no one else can present your FleXtel number. Only you alone can utilise this feature by using your PIN to route your number to any phone you are calling from, and only that phone in use can present your number.

Not only is FNP an extremely advanced and pioneering feature for personal numbering services, but it also complies with Ofcom rules.

Benefits

Greater control

Leaving your FleXtel number on your contact's phone or mobile will make sure that calls will not be rejected by BT's Anonymous Call Reject service (or similar).

Contacts can also call back with ease by using the Missed Call redial service as usual, such as BT's 1471 feature.

Presenting your FleXtel number will also avoid losing phone calls when changing location. FNP is incredibly easy in this respect as you can show the same number from any telephone operating service, and from any phone.

Enhanced Privacy

FNP masks your underlying phone or mobile number, so that it can never be traced by call recipients or their telephone companies.

This is particularly important if you are working remotely, since normally calling customers from your nearest phone means that your private number is no longer private. With a FleXtel number and FNP, calling customers is greatly simplified and there are no worries about the protection of your private number.

FNP also gives reassurance that unscrupulous telcos which reveal ex-directory withheld numbers (in breach of Ofcom rules) can be avoided.

How to activate FNP

All FleXtel numbers have FNP enabled as a standard setting. There's nothing to do.

How to use FNP

To present your FleXtel number

1. Decide which FleXtel number you wish to present.
2. Ensure that this number points to your phone or mobile.

3. Dial this FleXtel number from the same phone or mobile that it is pointing to.

4. You will hear the greeting "FleXtel Number Presentation, Please dial now... ".

5. Now simply dial the phone number you wish to call and wait for connection (end with hash (#) to speed connection).

Numbers you can dial using FNP

These follow the same rules as when routing FleXtel numbers to a phone:

• Users of FleXtel Business (08) numbers can call UK landline numbers only (but for a loophole, see Top Tips below).
• Users of FleXtel Personal (0701) numbers can call either UK landline or mobile numbers.

Top Tips

Check the routing of any of your numbers

Dial your own FleXtel number. If you hear "FleXtel Number Presentation..." answering your call, this means that your number is pointing to the phone that you are currently calling from.

Speed-dial your most frequently called numbers

In step 5 above, instead of dialling the full number, just dial 1# to 8# to use any of your memories.

How to call a mobile, using your 08 number

Usually, 08 numbers cannot call a mobile, but if an 0701 number is routed to that 08 number, this limitation can be bypassed:

1. Ensure your 08 number points to the phone you are going to call from.
2. Route any 0701 number to your 08 number.

3. Dial your 0701 number from the phone.

4. Now just dial the mobile you wish to call.
5. The person you're calling will always receive the 08 number, and can handle your call with ease.

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